Thursday, March 23, 2006

'Git-R-Done'? No Thank You

A movie by the name of Larry the Cable Guy: Health Inspector is opening this weekend. It is a spin-off of the wildly popular Blue Collar Comedy Tour movies. If you are not familiar with these movies, good. The movies mainly feature crude, gross-out sexual and potty humor.

I have been disgusted in the past by the stupid, vulgar movies that always rank number 1 in the weekend box office, while more serious, complex, and thought-provoking films are pushed aside. I'm too lazy and tired to look up examples.

Anyway, if this movie is number 1 at the box office this weekend, which I fear it will be, I will give serious consideration to moving to Canada.

Thursday, March 16, 2006

Netflix, Schmetflix

A while ago, I wrote a letter to the founder and CEO of Netflix.com regarding my dissatisfaction over two aspects of my service. First, the turnaround of the DVDs is too slow. For example, one Monday morning I received two emails that two of my DVDs had arrived back at the distribution center. However, they did not leave the center until Tuesday evening.Second, I have "saved" many movies weeks or even months before they are released on DVD, only to wait for weeks after the movie was released before the movie became available to me.

A few weeks ago, I received an email response. Here it is:

Dear Mr. X,

Thank you for your letter. Mr. Hastings makes every effort to read each and every letter addressed to him, but is unable to personally reply to all of them. We appreciate you taking the time to forward us your inquiries regarding our service. Providing the best Unlimited Rental Service possible and addressing our customer's concerns are our top priorities. We are continually striving to improve our subscription service and all feedback and suggestions we receive are carefully reviewed.To offer a fair and balanced service to all of our members, we do give priority to members who receive fewest DVDs through our service. This can cause customers who receive the most movies to occasionally receive movies lower in their Rental Queue more often than our other subscribers. However, this is not to say that all movies will not ship the same day as their DVD is returned or these customers will never receive new releases.Please note, we do not guarantee same day shipments. At present, our goal is to ship customers the DVDs listed highest in their Queue. We try to ship from the distribution center closest to them so that they get movies quickly. Often, on the same day that we receive a DVD, we will ship the next available DVD. In certain instances, the next available DVD will not ship until the next business day following our receipt of a returned movie. This can occur, for example, when a customer's top choices are not available from their closest distribution center or the number of shipments to be processed by the distribution center on that day has been exceeded. When this happens, a DVD likely will ship on the next business day and may come from an alternate distribution center.I have reviewed your account history and it shows that most movies have shipped the same day we received a return. However, some movies have shipped from Duluth, GA, Reno NV and Tacoma, WA, rather than your local distribution center. The shipping process for the next available movies in your Queue started same day we received returns, however the movies did not ship from the other distribution center until the next day. I apologize for any inconvenience this may cause you. If there are any further questions regarding how we process shipments, this information has been available in our Terms of Use. You may reference this information by using the following link: http://www.netflix.com/TermsOfUse?hnjr\u003d8\n\n \n\n. Also as a suggestion, most of the time studios allow us to ship a title before the actual release date. They allow this because by the\ntime your DVD arrives to you, the DVD is available for purchase or rent from your local retailers. After further review, it appears that we are getting titles returned to us on different days. Keep in mind that new releases will be high demand and if you return movies after the release date a movie is made available, the wait time of the movie will change and your chances of receiving a new release title will decrease. So we suggest that you have your titles returned by Monday to increase your chances of getting these new releases."If there are any further questions regarding how we process shipments, this information has been available in our Terms of Use. You may reference this information by using the following link:http://www.netflix.com/TermsOfUse?hnjr=8

Also as a suggestion, most of the time studios allow us to ship a title before the actual release date. They allow this because by the time your DVD arrives to you, the DVD is available for purchase or rent from your local retailers. After further review, it appears that we are getting titles returned to us on different days. Keep in mind that new releases will be in high demand and if you return movies after the release date a movie is made available, the wait time of the movie will change and your chances of receiving a new release title will decrease. So we suggest that you have your titles returned by Monday to increase your chances of getting these new releases.We do apologize for any difficulties you have experienced recently renting new titles and for any inconvenience this may have caused. It\'s also critical to us that we are able to provide our customers one of their top choices consistently and we\'re constantly evaluating our movie inventory and buying more movies to match demand as closely as we can. Unfortunately, we are unable to guarantee the availability of any of our titles. With No Due Dates, our inventory fluctuates constantly. We appreciate you concern with this matter and taking the time to write. If you have any further questions please do not hesitate to\ncontact us.Unfortunately, we are unable to guarantee the availability of any of our titles. With No Due Dates, our inventory fluctuates constantly.We appreciate you concern with this matter and taking the time to write. If you have any further questions please do not hesitate to contact us.

Sincerely,Richard Y
Netflix, Inc.

A typically corporate response.

While Netflix has a great selection, especially in specialty and uncommon subjects, it sure ain't perfect.

What I'm listening to:

- It Ain't Me Babe - Joaquin Phoenix and Reese Witherspoon

- In The Deep - Bird York

Tuesday, March 07, 2006

Somtimes There Are No Words

GROUP PICKETS AT SOLDIER'S FUNERAL

DODGE CITY, Kansas (CNN) -- This past Saturday morning I found myself in a five-car caravan cutting across the Kansas plains with about 30 religious protesters. In the back of a truck, there were signs that read "Thank God for IED's" and "Thank God for Dead Soldiers."
I was with the Phelps family. They've launched a disturbing campaign to tarnish the funerals of fallen soldiers.
This is a painful drama playing out at dozens of military funerals across the country. The group is led by Fred Phelps.
He and his family have picketed and heckled military families at more than 100 funerals since June. They say the soldiers are fighting for an army that represents a country that accepts homosexuality.
I have spent a great deal of time in the last few weeks tracking the movements of Fred Phelps and his family. Saturday, I followed him and his family from their home in Topeka, Kansas, to a funeral in Dodge City, Kansas.
Fred Phelps is the pastor of Westboro Baptist Church in Topeka. The congregation is made up mostly of his family. Phelps has 13 children, 54 grandchildren and 7 great-grandchildren.
He describes himself as an "old-time" gospel preacher who says, "You can't preach the Bible without preaching the hatred of God."
Phelps and his family have made a name for themselves by showing up at high-profile events preaching their hate-filled brand of Christianity. They blame homosexuals for the destruction of America.
This past weekend's target was Army Sgt. Jessie Davila.
Davila was killed February 20 in Iraq by a suicide bomber. He served as a Marine after graduating from high school. He returned to civilian life, and had a daughter. But he was always a soldier at heart, so two years ago he joined the Army National Guard and was three months into an Iraqi deployment when he was killed.
This is also very much a story about another phenomenon the Phelps protest has created. That's the birth of a group called the "Patriot Guard Riders." They're a volunteer group that came together after hearing that so many military families were being blindsided by the protesters.
More than 400 motorcycles thundered toward this showdown in Dodge City this weekend to make sure Sgt. Jessie Davila's funeral was not overshadowed by the Phelps protest. They converged from small towns all over southwest Kansas to support Sgt. Davila's family. One group leader says, "I knew we would have a crowd, but I didn't know it would be this big."
The procession of rolling thunder escorted Davila's family from memorial services to the grave site on a quiet hill.
In the end, Sgt. Davila's family says they were only able to hear a little bit of the Phelps protest. Davila's mother, Linda Claus, says she's grateful for the Patriot Guard Riders. But she also wants other military families to be aware that this could happen to them.
"When people begin to know what they're (Fred Phelps' family) really doing -- killing the American Dream -- they won't be around very long, because nobody's going to let them. They'll drown them out. They'll be gone," Claus said.
Since CNN started airing reports on these funeral confrontations a few weeks ago, the Patriot Guard Riders say its membership has almost tripled. And more than a dozen states are now considering legislation that would restrict protesting at funerals.
The Phelps family vows to continue these protests. They might be outnumbered, but the way the Patriot Guard Riders see it, it only takes one of them to dishonor the memory of a fallen soldier.